Legal letters · Included in Complete
A supplier has let you down. A disputed invoice has arrived. Someone has sent a formal demand. Turn your account and the relevant correspondence into a draft you can check before you send it.
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13 available in Complete
Find the situation that matches your dispute. Each type prepares a draft for your review; the separate response mode works from an incoming letter and your position.
Challenge a supplier’s performance, disputed invoice or insurance decision. These letters start with the transaction and the records, not an assumed entitlement.
Ask a supplier to put right faulty goods, failed equipment hire or poor service, or set out a refund dispute.
Example need: Hired equipment arrived unusable and the supplier has refused your refund request.
Output: a document draft to review and use.
Try supplier / refund dispute →Turn a business complaint into a structured account of what happened and what you want done.
Example need: Repeated missed collections have disrupted your business despite earlier complaints.
Output: a document draft to review and use.
Try formal complaint →Prepare correspondence about a declined, delayed or underpaid business insurance claim.
Example need: Your insurer has rejected part of a claim and you want its decision reconsidered.
Output: a document draft to review and use.
Try business insurance claim →Challenge an incorrect invoice or overcharge and explain the correction or credit note you are requesting.
Example need: An invoice includes work you did not order or duplicates a charge already paid.
Output: a document draft to review and use.
Try dispute an invoice / overcharge →State a breach, answer a demand, propose settlement or give contractual notice. Supply the wording and correspondence that support your position.
Identify the contractual obligation you say was broken and request a response or remedy.
Example need: A contractor has missed an agreed milestone and has not explained how it will complete the work.
Output: a document draft to review and use.
Try breach of contract notice →Draft a request to stop specified conduct affecting your business, such as disputed use of your branding or published allegations.
Example need: Another business is using a design you say belongs to you.
Output: a document draft to review and use.
Try cease & desist →Answer a cease-and-desist demand using the allegations, supporting documents and your position.
Example need: You have received an infringement allegation and dispute the sender’s account.
Output: a document draft to review and use.
Try respond to a cease & desist →Draft notice to end a commercial contract using the termination wording, dates and grounds you supply.
Example need: You want to end a supplier agreement at its contractual renewal point.
Output: a document draft to review and use.
Try terminate a contract →Set out a proposed full-and-final settlement, including the amount, scope and payment arrangements you want to offer.
Example need: You want to offer an agreed payment to resolve a disputed commercial balance.
Output: a document draft to review and use.
Try settlement offer (full & final) →Prepare a response to a solicitor’s letter or letter before claim, distinguishing accepted facts from disputed allegations.
Example need: A solicitor demands payment for work you say was not completed as agreed.
Output: a document draft to review and use.
Try respond to a solicitor's letter →Business-premises correspondence and employer-side grievance responses. Location, contractual terms and the steps already taken matter.
Prepare correspondence about commercial premises, including repairs, service charges, rent or renewal discussions.
Example need: You dispute a service-charge item for work at your business premises.
Output: a document draft to review and use.
Try commercial lease / premises →Prepare an employer-side response to an employee grievance, using the complaint and steps actually taken.
Example need: An employee has raised a grievance and you need to explain the next steps or respond to findings.
Output: a document draft to review and use.
Try respond to an employee grievance →A route for business correspondence outside the named situations. Set out the issue, evidence and outcome you need.
Prepare other business legal correspondence when none of the named categories fits the issue.
Example need: You need to set out a data-handling complaint or another commercial dispute in writing.
Output: a document draft to review and use.
Try general legal letter →Working with legal letters
Describe the events, other party, desired outcome and tone. Prepare correspondence about supplier disputes, breach, termination, settlement and other listed situations.
Paste the incoming letter and explain what you accept, dispute and want. The reply workflow works from that material rather than guessing the other side’s position.
Use the catalogue below to find the right starting point. It includes responses to solicitor letters, cease-and-desist demands, grievances and disputed invoices.
The form asks where the matter happened. Give the correct location and context: the law and procedure may differ between England and Wales, Scotland and Northern Ireland.
Use your saved business details and branding, then check the parties and address on the final draft. Where acting for someone else, identify the correct sender.
Read the factual account, requests and references alongside your records. Download a draft when ready; writing it does not deliver it to the recipient.
From your facts to your document
Provide names, dates, amounts, relevant correspondence and the outcome you want. Say explicitly when a fact is unknown or contested.
Choose your tone and read the output. Distinguish what you know from an allegation, and check each request against the agreement and evidence.
Make any necessary changes, download and use your chosen delivery method. Keep the final version and delivery record with your correspondence.
Not the tone. A letter carries weight when it names the right legal ground, states the facts that ground actually needs, makes a specific demand with a real deadline, and stops. Most template letters fail on the second of those: they are written to sound serious rather than to satisfy a test, so the recipient’s solicitor reads them and sees nothing they have to answer.
Each of these letters is a different legal argument, and the rules are not interchangeable. A harassment demand needs a course of conduct — conduct on at least two occasions, under s.7 of the Protection from Harassment Act 1997 — so a letter describing one incident is asking for a remedy the statute does not provide for it. A defamation demand needs serious harm under s.1 of the Defamation Act 2013, which for a company trading for profit means serious financial loss, and it has to be brought inside a year. An invoice dispute is strongest when you pay the undisputed part and withhold the rest, because that is the conduct a court expects to see.
And some letters carry a risk in the other direction. A demand that threatens infringement proceedings over a registered trade mark can itself be actionable by anyone aggrieved by the threat, under s.21A of the Trade Marks Act 1994 — which is why the cease and desist tool will not assert a registered mark unless you give it a registration number.
Four of the thirteen exist because a letter landed on your desk rather than the other way round: answering a cease and desist, a solicitor’s letter, an employee grievance, a disputed invoice. Those are not the outbound letter with the names swapped. Answering well means conceding what is true, disputing what is not, and admitting nothing you did not have to — and where the claim against you is weak, saying so plainly and flagging any threat that was not justified.
England & Wales, Scotland and Northern Ireland part company on most of this, and the difference is often the whole point. Defamation runs on the Defamation Act 2013 in England and Wales, the Defamation and Malicious Publication (Scotland) Act 2021 in Scotland, and in Northern Ireland on a 2022 Act that was passed without a serious-harm threshold, so the bar there is lower. Harassment in Scotland runs through s.8 of the 1997 Act, with interdict and a non-harassment order rather than the English injunction. Every letter here asks where it happened before it decides what you may demand.
Your business. Your documents.
Add your business details and branding in your profile. Check the draft against the original information, make the changes you need, then download the document. You decide how to use it.
Almost Legal is AI drafting software for self-representation, not a law firm. It does not replace professional advice on a complex or high-stakes matter.
No. It is an AI-assisted draft for you to review and use in your own name. Almost Legal is not a law firm and does not act as your legal representative.
Yes. Supply the incoming text and your position to prepare a draft reply. The catalogue also identifies several specific response types.
No. Tone changes presentation, not the evidence. Check that every allegation, date, figure and proposed next step is supported.
Use the dedicated debt recovery workflow for reminders and staged recovery documents. Legal letters also cover wider commercial disputes and replies to disputed invoices.
One Complete subscription
Free access for 30 days. Your trial expires without an automatic subscription or charge. After it ends, choose whether to subscribe. If you subscribe afterward, Complete has an introductory rate of £49.99 + VAT/month for your first 3 paid months. Renewal terms are shown at signup. Cancel anytime.