Business tools
Back-office drafting for UK small businesses
What you get
The writing a small business has nobody to hand to. A risk assessment, a customer reply that has to be right, an SOP, a job advert, a cashflow plan, a supplier comparison, a response to a bad review. Give it the situation and it produces the finished document — one credit each, no seat licences, no per-tool pricing.
UK by construction, not by find-and-replace
Every one of these runs under a single house standard that fixes the context before the tool-specific instructions start: UK spelling, sterling, dates written as 14 March 2026, and UK bodies — HMRC, Companies House, the ICO, ACAS, the ASA, the HSE. Not US law, not US employment concepts, not US tax. That sounds obvious until you watch a generic writing tool put “PTO”, “401(k)” or an OSHA reference into a document for a business in Rotherham.
The rule that matters most is the one about inventing things
The standard bans three specific failures, and they are the three that actually cause harm. Do not invent facts, figures, names or sources the user did not provide. Do not name a body, scheme or URL unless it certainly exists under that exact name, because an invented one is the most checkable thing in the document. And do not state a legal or regulatory position as settled fact on facts you were not given — the sentence that reads as authority is the dangerous one. Where something is needed and missing, the tool is told to say so plainly rather than fill the gap.
It also carries a list of figures that were previously stated wrong in live output and are now pinned — VAT record-keeping periods, food temperature control, carried-over holiday under the Working Time Regulations, the trivial-benefits exemption, and the weight at which an operator’s licence attaches. A tool that is uncertain is told to say the figure needs checking rather than recall its own.
It should not read like it was generated
The standard asks for the substance first: no preamble, no restating the task back at you, no sign-off pleasantries, plain verbs, varied sentence length. Then the output goes through the product’s humanising layer, which strips the mechanical tells deterministically rather than hoping the model remembered — spaced em-dashes being the most reliable fingerprint of the lot. The test is whether it reads like a sharp colleague wrote it, because a document that reads as machine-written is a document you have to rewrite.
Where the legal desk takes over
These are business documents, not legal ones. When the job is a formal letter with a statutory footing, it belongs with the legal letters; when it is a document that has to answer to a specific statute, it belongs with the templates. The line is drawn on purpose — a marketing tool that starts giving legal opinions is the failure mode worth designing out.
Everything in this family
46 in total. Each one produces a finished document from your details — one credit, on your letterhead where the document takes one, for you to review and send.
Marketing
Marketing content
Draft a blog post, social caption, email or landing-page section in your voice, ready to publish.
Campaign plan
A practical one-page marketing campaign: objective, audience, channels, message, timeline and what to measure.
Competitor brief
Size up a rival: how they position, where they win, where they are weak, and how to differentiate.
Brand voice guide
Turn a short description of your business into a clear brand voice and style guide with tone spectrums, word choices and examples.
Social content calendar
Get a practical 4-week social posting plan with platform, post idea, format and hook for every slot.
Customer newsletter
Turn a few quick updates into a ready-to-send customer email newsletter with subject line and clear sections.
Press release
Draft a UK-format press release for your announcement, with headline, dateline, quote, boilerplate and contact details.
Marketing results read-out
Paste your marketing numbers and get a plain-English read-out of what's working, what's not and three actions to take.
Sales
Cold outreach email
A short, personalised cold email (and LinkedIn opener) that gets replies — not generic spam.
Account research
A pre-meeting profile of a company you're selling to: what they do, likely needs, and talking points.
Sales call prep
A focused pre-call brief covering their likely goals, a sharp agenda, discovery questions and the objections you should expect.
Proposal cover letter
A persuasive cover letter to sit on top of your quote, reminding the prospect why you are the right choice.
Follow-up sequence
A three-message follow-up sequence after a quote or meeting that adds value instead of nagging, with timing notes.
Discovery questions
A tailored set of qualifying and discovery questions to ask a prospect before you put a quote together.
Sales one-pager
A punchy one-page sell sheet for a service, covering the problem, your solution, proof, a pricing hook and a clear call to action.
Customer
Customer reply
A calm, professional reply to a complaint, refund request or awkward customer email.
Help article
A clear, friendly how-to article for your help centre, built from a topic and the key steps involved.
Review response
A professional public reply to a Google or Trustpilot review, whether the feedback is positive or negative.
Onboarding emails
A short welcome email sequence for new customers covering the welcome, what happens next and how to get help.
Complaints procedure
A simple written complaints-handling procedure you can publish and follow, with stages, timescales and escalation.
FAQ pack
A set of clear, customer-ready FAQs built from a short description and the questions people commonly ask.
Operations
Operational risk register
A severity × likelihood risk register for your business, with owners and mitigations.
H&S risk assessment
A workplace health & safety risk assessment grounded in the UK MHSWR 1999 / HSWA 1974 duties.
Process improvement
Map a clunky process, find the waste, and get a leaner version you can roll out.
Standard operating procedure
Turn a task in your head into a clear, repeatable SOP your team can follow without you in the room.
Supplier comparison
Compare a handful of supplier quotes on true cost, terms, and risk, then get a clear recommendation.
Agenda & minutes
Build a focused meeting agenda, and if you paste your notes, get tidy minutes with decisions and actions.
Business continuity plan
Get a right-sized plan for keeping the business running through disruption, with recovery steps and key contacts.
Workplace policy
Draft a clear, UK-appropriate workplace policy on the topic you choose, ready to adapt and circulate to staff.
People
Job advert + interview pack
A compelling, lawful job advert plus a competency interview pack, aware of the discrimination regime that applies where you are.
New starter induction
A structured first-day and first-week induction plan covering right-to-work checks, key policies and role training for a new hire.
Appraisal framework
A fair, practical performance-review framework plus a simple appraisal form and questions tailored to a small UK business.
Staff handbook section
Drafts a chosen staff-handbook section grounded in UK employment law, ready to slot into your existing handbook.
Return-to-work & absence
A supportive return-to-work interview template plus a short, UK-appropriate absence-management note for the employee's file.
Disciplinary / grievance letter
A formal letter inviting an employee to a disciplinary or grievance meeting that follows the ACAS Code of Practice.
Finance
Cashflow action plan
Practical steps to protect cash this month — chasing, terms, costs and timing — UK SMB focused.
Budget & forecast
Build a simple 12-month budget and cashflow forecast structure with sensible line items and plain-English commentary.
Pricing strategy
Pricing and quoting guidance for a service covering cost-plus versus value, margin and positioning, with a recommended approach.
Staff expenses policy
A clear UK staff expenses policy covering allowable categories, mileage, approval, receipts and what cannot be claimed.
Management accounts commentary
A plain-English variance commentary on the figures you paste, comparing against budget or prior period with FRS-aware framing.
Credit control policy
A credit control and payment terms policy covering terms, reminders, stop-supply and statutory interest under the Late Payment Act.
Strategy
SWOT analysis
Build a focused SWOT for your business and pull out two or three priority actions to act on now.
Business plan section
Draft a single business plan section of your choice using your notes, written in a clear investor-ready style.
Executive summary
Turn your key points into a crisp one-page executive summary for a plan, proposal or funding application.
Meeting notes to actions
Convert raw meeting notes into clear decisions and an action list with owners and deadlines.
Weekly business update
Turn your bullet points into a concise weekly update covering wins, numbers, issues and next week's focus.
Your first 100 documents are free.
Complete gives you the legal desk and the operations desk together, with 100 documents in your first month. No card needed if we can verify your business online.
Start your free trialAlmost Legal is AI drafting software grounded in UK law, not a law firm — you review and send everything it produces. General information on this page is not legal advice for your situation.